See the Response Service in Action – Workplace Example

This short video takes you inside a real example of the Brain in Hand Response Service at work: showing how quick, human support helps someone stay calm and continue their day when things feel overwhelming.

In the clip, you’ll see how a user in the workplace reaches out through the app when anxiety starts to rise. Within moments, they’re connected to a trained responder who provides reassurance and practical guidance: helping them reset, refocus, and regain control.

It’s a simple action, but it can make all the difference. For many users, knowing someone is there, ready to listen and help them navigate a difficult moment, builds confidence and prevents small challenges from becoming major barriers at work.

Why it matters

The Response Service is one of Brain in Hand’s most valued features. It offers:

• Timely support: quick, responsive help when a situation feels challenging or uncertain.

• Emotional reassurance: human connection that reduces anxiety and builds confidence.

• Consistency: the same compassionate approach every time — helping users develop lasting coping strategies.

This proactive support helps people stay in work, manage stress effectively, and build independence over time. For employers and assessors, it’s a clear demonstration of how Brain in Hand provides sustainable, person-centred support in real-life situations.

In summary

The Response Service isn’t just a safety net: it’s a tool that helps users learn how to manage emotions, apply coping techniques, and grow in confidence day by day.
It’s one of the ways Brain in Hand helps neurodivergent employees thrive in their roles, not just stay in them.