An employee working in a busy admin team and one morning a colleague calls in sick, and they are asked to cover at short notice. Suddenly they were dealing with unexpected responsibilities like handling phones, booking rooms, and preparing documents all at once.
With Brain in Hand
They opened their “Change in routine” solution pack, which reminded them to pause, take three deep breaths, ask their manager for a clear priority list, and focus on one task at a time.
When feeling panic start to rise, they pressed the on-demand support button to get support from a Brain in Hand responder.
Together, they worked through a short, practical plan:
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Identify what needed immediate attention.
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Delay or delegate non-urgent tasks.
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Use prepared phrases such as, “I’m happy to help, but I need to finish this first.”
This short conversation helped the employee slow their breathing, organise their thoughts, and feel in control again. Rather than reacting out of panic, they took calm, deliberate action.
The result
By using Brain in Hand, the employee was able to turn a potentially stressful, chaotic morning into a moment of resilience and growth. In the past, this situation might have led to a meltdown or leaving work early. This time, they stayed calm, completed the urgent tasks, and felt proud of how they handled the pressure.