Coping with routine changes, overload and panic

An employee working in a busy admin team and one morning a colleague calls in sick, and they are asked to cover at short notice. Suddenly they were dealing with unexpected responsibilities like handling phones, booking rooms, and preparing documents all at once. 

With Brain in Hand

They opened their “Change in routine” solution pack, which reminded them to pause, take three deep breaths, ask their manager for a clear priority list, and focus on one task at a time. 

When feeling panic start to rise, they pressed the on-demand support button. A Brain in Hand responder talked them through what was happening, helped them slow down, and together, they reviewed what had to be done now, what could wait, and how to say no if more work was asked. 

The result

In the past, this situation might have led to a meltdown or leaving work early. This time, they stayed calm, completed the urgent tasks, and felt proud of how they handled the pressure.