Feature video: Ready-to-use strategies with Solution Packs

Solution Packs are designed for moments when things don’t go to plan. They provide ready-to-use strategies to help an individual manage unexpected situations with more confidence. When stress builds up, a conversation feels difficult, or there is a sudden change in routine, solution packs are readily available in the app.

Watch this short walkthrough to see how the Solution Packs work in the app:

How it works

Individuals can create their own Solution Packs and add as many as they need, personalising them so the strategies feel relevant and supportive. Strategies can also be reused across different areas of the app, and linked to calendar events so additional support is available at the exact time it is most needed.

The video shows how Solution Packs:

• Provide structured responses to predictable challenges

• Break down overwhelming situations into manageable steps

• Offer reassurance and practical prompts in the moment

• Can be personalised and updated over time

• Support individuals to build confidence and independence

If a person is unsure where to begin, they can explore the Solution Pack library, which includes pre-built packs with practical, trusted strategies for common challenges.

Solution Packs help keep support close by - enabling individuals to feel calmer, more prepared, and more in control day to day.

Within a health and social care context, Solution Packs are particularly valuable as a preventative tool. By giving individuals immediate access to agreed coping strategies, they reduce reliance on reactive support and enable more consistent self-management.

Over time, the use of Solution Packs helps reinforce skills, strengthen resilience and support sustainable independence.