VIDEO case study: Hazels story - building confidence to travel independently 

Before Brain in Hand

Before using Brain in Hand, Hazel found travelling extremely challenging. One of her biggest anxieties was using public transport, particularly the idea of a bus breaking down or something going wrong. Because of this fear, Hazel avoided buses altogether and relied on her parents to take her where she needed to go.

This reliance limited her independence and made it difficult for her to travel further afield, try new places, or build confidence outside familiar routines.

How Brain in Hand Helped

With Brain in Hand, Hazel gained access to personalised support she could carry with her wherever she went. Using the app, she was able to use the timeline to plan journeys, prepare for potential challenges, and access reassurance if something unexpected happened while she was out using her pre-made solutions pack or on-demand support.

Knowing that support and strategies were always available gave her the confidence to try travelling by bus for the first time. As Hazel began using public transport more regularly, the app helped her stay calm, problem-solve, and continue her journey independently - even when she felt anxious.

The Results

Since using Brain in Hand, Hazel has experienced a significant increase in confidence and independence. She is now able to travel on buses and go out much more, opening up access to new places and opportunities that were previously out of reach.

This new confidence has spilled over into other areas of Hazel’s life, supporting her to feel more capable and independent day to day. She now has aspirations to move into her own flat, something that previously felt unattainable.